What is a customer-facing change log?
A customer-facing change log is a public record of product changes, such as new features, fixes, and deprecations. It is often published as release notes. Buyers use it to anticipate changes that could affect their integrations or workflows.
What the buyer is really asking
Buyers want to hear about product changes that affect them before they find out the hard way. Link to your changelog or release notes and say how breaking changes are announced.
Other ways buyers ask it
Every one of these wants the same answer:
- “Do you provide customers with a change log of product changes?”
- “How do you notify customers of breaking changes?”
- “Where are release notes published?”
Evidence to have ready
- Your public changelog or release notes URL
- The API deprecation policy
How Tyrvar answers this
Tyrvar treats every wording above as one question. You write the answer once, attach the evidence, and revisit it when your setup changes. Each buyer gets that approved answer no matter how their questionnaire words it. If you have not answered it yet, Tyrvar flags the question for you and does not make something up. Try it on your own questionnaire.